Frequently asked questions
- General questions
- Why play on MamaMia Bingo?
- How do I register an account?
- I am a European citizen; do I have to pay tax for my winnings?
- Can I have more than one account registered?
- I forgot my password / username, what to do?
- Security and integrity?
- How do I change my password?
- Can I change my account currency?
- How can I contact Customer Service?
- Which web browser should I use?
- Who are the MGA?
- Do you have any sister sites?
- My account
- Do I have an account on your site?
- How long does it take to verify my documents?
- How do I view my account history?
- What if I discover that I have input some incorrect personal details?
- Can I open an account on behalf of someone else?
- How do I close my account?
- How can I verify my account?
- Deposits
- How do I make a deposit?
- How do I increase my credit card deposit limit?
- I made a bank deposit, but the money has not reached my player account.
- Costs and waiting times?
- How can I verify my account?
- Why can’t I deposit?
- What currencies are allowed on the site?
- What payment methods do you accept?
- Withdrawals
- How do I withdraw money?
- Costs and waiting times?
- How long will it take for my withdrawal to reach my account?
- I’m trying to withdraw but the transaction is failing?
- Can I send my withdrawal back to another payment method?
- What is an IBAN, swift code and BIC?
- Bonuses and offers
- How do I use my bonus funds?
- Where can I find information of offers and promotions?
- How can I view remaining wagering requirement of my bonus?
- What are the casino bonus terms and conditions?
- Casino
- How do I activate my Casino bonus?
- Why can I not withdraw my Casino winnings?
- Do I need to download to play in The Casino?
- I cannot find my freespins, what should I do?
- Live Casino
- Where is MamaMia Bingo’s Live Casino located?
- Is there any download required to play?
- What happens if a player is disconnected during a game?
- What happens if the dealer makes a mistake?
- Can I chat with the dealers?
- Is everyone allowed to play in the Live Casino?
- Can I ask the dealers or the pit boss about my account?